П ОЛИТИКА ЗА ДОСТАВКА
At FreeFlow, we take pride in carefully packaging and shipping each handmade item to ensure it arrives safely and promptly. Please review our shipping details below to understand our process and policies.
Processing Time
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We typically process orders within 2-5 business days, but specific times will be indicated for each item. • As each product is handmade, processing times may vary.
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During peak seasons or for custom orders, processing times may be extended, and we will keep you informed of any changes.
Shipping Options and Delivery Times
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Domestic Shipping: Standard shipping within [Country] generally takes 2-3 business days after processing. Expedited options may be available at checkout.
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International Shipping: We ship worldwide, with delivery times varying by location. Standard international shipping typically takes 10-21 business days.
Shipping Costs
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Shipping costs are calculated based on the delivery location, item size, and weight. Final shipping fees will be displayed at checkout.
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Free shipping may be available on orders over a certain amount, as specified on our website.
Order Tracking
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Once your order has shipped, you will receive a tracking number to monitor its progress. Tracking updates are typically provided through our shipping partner’s platform.
Packaging
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We take special care in packaging each item securely to protect it during transit. As part of our commitment to sustainability, we use eco-friendly packaging materials wherever possible.
Customs and Import Fees
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For international orders, customs duties, import taxes, and additional fees may apply based on your country’s regulations. These fees are the responsibility of the customer and are not included in our shipping charges.
Delays and Exceptions
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While we strive to meet delivery times, unexpected delays can occur due to factors such as high demand, holidays, or customs processing. If your order is delayed, we will communicate updates to you as soon as possible.
Lost or Damaged Shipments
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If your package is lost or arrives damaged, please contact us within 48 hours of receipt so we can assist in resolving the issue. We may require photos of damaged items to process a replacement or refund.
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For any questions or assistance regarding shipping, please reach out to our customer support team. Thank you for shopping with FreeFlow, where each piece is crafted with care and delivered with attention.
ПОЛИТИКА ЗА ВРЪЩАНЕ И ЗАМЯНА
At FreeFlow, we are dedicated to providing handmade, unique items crafted with care. We want you to be delighted with your purchase, but we understand that sometimes returns or exchanges may be necessary. Please review our return and exchange policies below.
Eligibility for Returns
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Return Period: Returns are accepted within 14 days of the delivery date. Items must be in their original, unused condition with all packaging and tags intact. •
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Exclusions: Custom orders, personalized items, and final sale pieces cannot be returned due to their bespoke nature.
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Condition: We cannot accept returns for items that have been worn, damaged, or altered by the customer.
Return Process
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Requesting a Return: To initiate a return, please contact our customer support team with your order number, item details, and reason for return. We will provide return instructions and assist you throughout the process.
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Return Shipping Costs: Return shipping is the responsibility of the customer unless the item was defective or incorrect. If preferred, we can provide a prepaid return label, with the cost deducted from your refund.
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Inspection and Refund: Once received and inspected, your refund will be issued to the original payment method within 7 business days. Please note that original shipping fees are non-refundable.
Exchanges
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Eligibility: Exchanges are accepted within 14 days of delivery for items of equal or lesser value, subject to availability. •
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Process: To request an exchange, please reach out to our support team to confirm availability and receive further instructions.
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Shipping for Exchanges: We cover the shipping costs for the new item on exchanges within the same order value. Any difference in cost will need to be paid by the customer.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may require photos to assess the issue and will arrange for a replacement or refund as quickly as possible.
Important Notes
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Unique Variations: Due to the handmade nature of our products, slight variations in color, shape, and texture are normal and add to the uniqueness of each piece. Such variations are not considered defects and do not qualify for returns.•
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Processing Time: Refunds or exchanges are processed within 7 business days of receiving the returned item. Refunds may take additional time depending on your bank or credit card provider.
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For questions or additional support, please contact our customer service team. Thank you for supporting handmade artistry at FreeFlow. We are here to help you find something special that resonates with you.